Verbal Communication with people from other cultures
10:16:37 2024-02-26 1016

1- Speak clearly and slowly, if necessary. Refrain from shouting unnecessarily or treat others as though they do not understand. Raising your voice does not make you easier to understand and can be seen as rude. Likewise, even if there are difficulties in communicating with people from other cultures, do not treat other people as though they are unintelligent. Communication difficulties arise from cultural differences, not because of matters of intelligence.

 

2- Be proper. Be polite and use formal modes of address until it is made clear that you don’t need to (such as a business contact telling you to use first names). Depending on the cultures that are interacting, this may include addressing others:

  • By first and last name
  • By last name alone
  • With a title such as “Mr.” or “sir”
  • Using formal pronouns, if they exist in the language used for communicating


3- Brush up on your foreign language skills. If you will be communicating with people who speak a different language, try to learn a few basic phrases beforehand. Your situation may not require you or permit you to become fluent in a foreign language, but you can still try to learn some.

  • Practice the basics, including: “Hello,” “Please,” “Thank you,” “How are you?,” etc.
  • Carry a phrase book or electronic device that can help you find phrases you need and don’t know.
  • Be patient when others are trying to use your language.

 

4- Try to use the dominant language if you are in the linguistic minority. If you are communicating with people who speak a different language, try to use their language at first, or as much as you can. Even if you can’t say much more than “hello” and “how are you?” in their language, the gesture is usually appreciated.


5- Avoid slang and profanity. This is important, unless you are absolutely sure how it is used in another culture. Using non-standard or obscene language improperly can make you hard to understand, and may be perceived as very offensive. Since a language’s slang and profanity are complex and highly dependent on context, it is best to avoid them altogether unless you are absolutely sure you know to use them properly.

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