LAY OUT THE PROBLEM

As we saw, we need to specify four elements before we can say we have defined a problem to the point where we can look for a solution:

The Starting Point/Opening Scene

The Disturbing Event

R1 (Undesired Result)

R2 (Desired Result)

These elements together tell a rather dramatic story of how the problem unfolded, and you can usefully think of them in dramatic terms.